The live stream has not started on timePress the play button in the video stream
Refresh your internet browser
I do not see any Video or PowerPointPlease use a supported internet browser (Chrome/Opera/Firefox/Microsoft Edge)
Refresh your internet browser
I do not see the full PowerPoint slidesMake sure your computer is full screen
Zoom in or out with your browser (CTRL +/- )
I do not hear any audioMake sure your speakers are turned on.
Check the volume settings in the video stream
Check your pc/laptop volume
The live stream keeps continuously bufferingCheck your computer specs (See the list of supported devices).
Check the available network speed (Min.10Mb download)
Use a wired internet line, instead of a Wi-Fi connection.
Do not use a VPN connection!The video is not available after the live webcastIt will take approximately 5-30 minutes after the live session before the Video is available as V.O.D.(Video On Demand)
Minimal system requirementsBrowsers supported:
Google Chrome
downloadMozilla Firefox
downloadMicrosoft Edge
downloadInternet Explorer 11 (Windows 10)
downloadSafari
downloadOpera
downloadDevices supportedWindows 7 and up Computer
Max OS X Computer
Ubuntu Computer
Apple iPad (IOS 7.0 and higher)
Apple iPhone (IOS 7.0 and higher)
Android Tablet/phone (version 4.1 and higher)